Welcome to the Nkuku Help Centre

How can I change my delivery address?

Once you have passed through the checkout, we are unable to make changes to your delivery address information.    We ... view more

Where is my order?

Once you’ve completed your order, you will receive an order confirmation email. We’ll notify you via email again once... view more

How can I amend my order?

Once your order has been placed on our system, it is automatically sent over to our warehouse who begin the process o... view more

I'd like to cancel my order

Once your order has been placed on our system, it is automatically sent over to our warehouse who begin the process o... view more

Can I upgrade my order for faster delivery

Once your order has been placed, unfortunately we are unable to make any amends to your order. This includes upgradin... view more

There is a discrepancy with my order

We are sorry to learn you have experienced an issue with a recent order, as a small business our priority is to ensur... view more

I've received a damaged or faulty item

We are sorry to learn you have experienced this when shopping with us. Each of our products are handmade and have a l... view more

I've only received part of my order

We are sorry to learn you are missing part of your order, this is unusual. From time to time, we are made aware that ... view more

My tracking details havent updated

If you have received a dispatch email, please check your tracking link to see whether the third-party courier company... view more

I'd like to register for a trade account

We are delighted to offer trade accounts and recommend for you to register your interest by completing the form https... view more

I'd like to place a trade order

To place a trade order, please sign into your account at https://trade.nkuku.com/account/login/  Alternatively, if yo... view more