Welcome to the nkuku Help Centre

Do you offer finance?

We now offer finance for customers who are over 18 years old, have lived in the UK for at least three years and are p... view more

How long will it take to apply?

The V12 application form takes less than 5 minutes to complete, and you will get an instant answer on whether your ap... view more

Are there any fees or charges to pay?

  Fees may be payable to V12 Retail Finance in line with the terms of your credit agreement if you fail to maintain y... view more

I want to amend my order, am I able to do this?

If you have been approved for finance, the term cannot be amended but we may be able to amend the loan amount, howeve... view more

I want to return my goods and cancel my finance agreement, am I able to do this?

Please see the returns and cancellations section of our terms and conditions https://www.nkuku.com/policies/refund-po... view more

I haven't received my goods or service, what do I do?

  Please contact us via the contact form at www.nkuku.com/contactus or on 0333 240 0155 quoting your name and order n... view more
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How does the Klarna payment schedule work?

There are two payment options available via Klarna: Pay in 30 days – your payment will be taken 30 days after you pl... view more

How do I use Klarna & Clearpay?

Simply shop on www.nkuku.com and check out as you normally would. When it comes to the payment method, choose the opt... view more

Are any Nkuku products not eligible for Klarna & Clearpay?

Our gift cards can't be purchased with Klarna or Clearpay, so these will need to be purchased separately.     To retu... view more

Can I use a gift card or promotional code alongside Klarna & Clearpay?

Yes, you can use a gift card or promotional code in combination with Klarna to make your purchase - simply apply duri... view more

Is there a limit to how much I can spend on a single Klarna & Clearpay purchase?

Yes, your order total must be less than £2000 to use Klarna. OR under £1500 to use Clearpay.   To return to the nkuku... view more

VAT Receipts

Your order confirmation should detail the VAT breakdown of your order, this can be used as a VAT receipt should you r... view more

VAT Information

For our retail customers, the RRP you see online is the same in every market, regardless of currency or VAT, this pri... view more