Welcome to the Nkuku Help Centre

Supporting Frank Water

This year, we're continuing our partnership with Frank Water (for our sixth year running).   Frank Water help provide... view more

How do I use Clearpay?

Simply shop on www.nkuku.com and check out as you normally would. When it comes to the payment method, choose the opt... view more

Are any Nkuku products not eligible for Clearpay?

Our gift cards can't be purchased with Clearpay, so these will need to be purchased separately.    To return to the N... view more

Can I use a gift card or promotional code alongside Clearpay?

Yes, you can use a gift card or promotional code in combination with Clearpay to make your purchase - simply apply du... view more

Is there a limit to how much I can spend on a single Clearpay purchase?

Yes, your order total must be less than £1500 to use Clearpay.   To return to the Nkuku homepage, click here. view more

VAT receipts

Your order confirmation should detail the VAT breakdown of your order, this can be used as a VAT receipt should you r... view more

VAT Information

For our retail customers, the RRP you see online is the same in every market, regardless of currency or VAT, this pri... view more

Where can I enter my discount code?

Please enter your discount code in the ‘discount code’ box at the checkout. Your order will automatically update with... view more

Can I use two promotional codes on one order?

Our promotional codes cannot be used in conjunction with any other offer, as you are only able to apply one discount ... view more

How does the Clearpay payment schedule work?

Your first payment will be taken at the time of your purchase. The remaining three payments will then be automaticall... view more

When is your next online event?

We sometimes run promotional events for our customers. Keep an eye on your inbox, as we will be emailing our mailing ... view more

Do you offer a welcome discount?

We offer a welcome discount of 10% off your first order with us. Simply sign up to our mailing list by clicking here ... view more