Welcome to the Nkuku Help Centre

How do I return a large item?

Please click here to view our returns page.   If your item was delivered by our 2-person courier, it will need to be ... view more

What is your returns address?

Once you are ready to make a return, please click here. If your item/order was delivered by Yodel or DPD please sele... view more

How do I return a furniture item?

To return a product weighing over 30kg, or one that was originally delivered by our specialist 2-person delivery serv... view more

Can I return an online purchase to the Lifestyle Store and Café?

Unfortunately, we do not currently accept returns for online orders in our store. All orders purchased online must be... view more

What is your returns policy?

We want you to be pleased with your order, however if for any reason you are unhappy with your product and would like... view more

How can I return an item from a Nkuku Stockist?

If you have a query or need support for a faulty/damaged item that was purchased through one of our Nkuku stockists, ... view more

How do I return an item purchased with Clearpay?

We hope you love your Nkuku purchase, however if you need to make a return you can do so by following our standard re... view more

I would like to exchange an item

Sadly, we are unable to offer an exchange service on any items purchased. Once an item is received back to Nkuku, a r... view more

Can I exchange an item I received as a gift?

We can help organize an exchange, however we will require the original order number. You may need to contact the pers... view more

How much will it cost to return an item?

To return an item to us, you can do so by clicking here. If your item was delivered by Yodel or DPD please click on ... view more