Welcome to the nkuku Help Centre

Supporting Frank Water

This year, we're continuing our partnership with Frank Water (for our sixth year running).   Frank Water help provide... view more

How do I unsubscribe from marketing emails?

If you no longer wish to receive emails from us, you can select the option “unsubscribe” in the footer of our emails.... view more

How do I unsubscribe from your mailing list?

If you no longer wish to receive any future mailings, please complete the Brochure Unsubscribe form, and we will remo... view more

Why isn't my discount code working?

Please refer to the promotional terms and conditions to establish whether your order is eligible. If the code still d... view more

Gift Card Support

If you have been given a 16-digit voucher code, you can apply this at the checkout, which will deduct the amount on y... view more

Where do I enter my discount code?

Please enter your discount code in the ‘discount code’ box at the checkout. Your order will automatically update with... view more

Can I use two promotional codes on one order?

Our promotional codes cannot be used in conjunction with any other offer, as you are only able to apply one discount ... view more

How can I erase my data or request my data?

To ensure your request is handled securely and with care, we recommend contacting our team in writing to;     Data Pr... view more

What is your Privacy Policy? 

We are committed to protecting and respecting your personal data and privacy. This privacy policy explains the types ... view more

How does the Clearpay payment schedule work?

Your first payment will be taken at the time of your purchase. The remaining three payments will then be automaticall... view more

When is your next online event?

On occasion, we run promotional events for our customers. Keep an eye on your inbox, as we will be emailing our maili... view more

Do you offer a Welcome Discount?

We offer a welcome discount of 15% off your first order with us. Simply sign up to our mailing list by clicking here ... view more